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Klein, Maximilian, Jinhao Zhao, Jiajun Ni, Isaac Johnson, Benjamin Mako Hill,
and Haiyi Zhu. 2017. “Quality Standards, Service Orientation, and Power in
Airbnb and Couchsurfing.” Proceedings of the ACM on Human-Computer Interaction
1 (CSCW): 58:158:21. https://doi.org/10.1145/3134693.